We’re here to help

You answer a short set of intake questions about your work and who you help. We build your funnel from there — the freebie, the landing page, the welcome emails and your first newsletter — then send it back for you to review. Nothing goes out until you say yes. It’s days rather than weeks, and you can ask where yours is at any point.

Three things: who you help, what you offer them, and how you talk about it. Send your logo and colours if you have them, plus links to anything you’ve already written — that helps us catch your voice. It’s under an hour up front, and if something is half-finished, tell us and we’ll work from what you’ve got.

Yes, and it’s a common way to start. Send us what you have and we’ll bring it in. The one rule we don’t bend: everyone on it has to have opted in, because Nautilus never emails people who didn’t ask. Imported subscribers get warmed up and re-engaged before anything is sold to them — our done-for-you service page explains how. Unsure whether your list qualifies? Ask and we’ll check it with you.

Everything we write comes to you first. Your freebie, landing page, welcome emails and any launch campaign always need your approval before anything goes out — no exceptions. Weekly newsletters are the one thing you can switch to automatic sending once you trust the voice, and plenty of people do; you can switch it back to manual whenever you like. You can approve it, edit a line, or send it back for a rewrite; most people tweak an opening paragraph and send. If you’d rather approve a batch at a time, or want a longer window while you’re away, tell us. Can’t find something in your account? Start a live chat and we’ll walk you through it.

Tell us and we’ll change it. Weekly is the default and usually the right answer — often enough that people remember who you are, not so often that they tune out. If you want it lighter, a heavier run around a launch, or a pause while you’re away, message us or email [email protected].

Message us in live chat or email [email protected] and we’ll take care of it — the card on file, an invoice for your accountant, a company name or tax number added, or a different billing email. It’s one flat price of $199 a month with no setup fee, so there’s rarely much to untangle.

Your first month is covered by a 30-day money-back guarantee. To use it, email [email protected] or start a live chat within 30 days of your first payment and ask. You don’t need to justify it and there’s no retention script waiting. If something went wrong we’d rather hear about it, but the guarantee stands either way.

Yes. It’s your list, not ours, and that doesn’t change if you leave. Ask in live chat or by email and we’ll get you an export; if you need a particular format for another system, say which. What we do with that data, and what happens to it after you cancel, is set out in our data processing terms.